Energy bills support
If you have a traditional prepayment meter
You’ll get the discount from the first week of each month. You’ll get the discount automatically in one of the following ways, as:
- redeemable vouchers, sent by SMS text, email or post
- an automatic credit when you top up at your usual top up point
Your electricity supplier will let you know in advance how you will get your discount.
Your supplier should have your contact details, but if you’re not sure or you don’t receive any information from them, you should check that they have your latest number and email.
If you get vouchers you’ll need to redeem them at a top-up point. Your supplier will tell you where to redeem them, for example at a Post Office branch or a PayPoint shop.