What happens if I have paid for a garden waste collection permit and my brown bin collection is missed?

Events such as severe weather, access difficulties, breakdowns or other conditions beyond the Council’s control may result in service disruption or missed collections. In such cases, please present your bin on the kerbside by 7am every day to allow collection at the earliest opportunity. If your bin is not collected within 2 days, please return the bin to the regular storage area and re-present for uplift on the next scheduled brown bin collection day, conditions permitting.

If the contents of wheeled bins are not uplifted due to material being tightly lodged or frozen, the bins will not be collected until the next scheduled brown bin collection day. The Customer must ensure that the material is freed or dislodged before re-presenting the bin on the next brown bin collection day.

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Page last updated: 12 April 2023