Trading Standards

Trading Standards information and advice

The main function of the Trading Standards section is to protect consumers and legitimate traders from unfair trading and unsafe goods. This is done through the enforcement of laws relating to Trading Standards and Consumer Protection and also by offering advice and assistance to consumers and the business community.

Consumer Advice

All consumer advice for Inverclyde residents is now given by Citizens Advice Scotland (CAS).  The consumer helpline can be contacted at the details on this page. The helplines are open Monday to Friday 9.00am to 5.00pm. They are not open on bank holidays.  The CAS website provides a wealth of useful information on your rights as a consumer.

Where calls to CAS indicate possible criminal action on the part of traders, the details are referred to Inverclyde Council for further action.

Scams

There are vast numbers of scams around, with many more being devised and carried out on a daily basis. To keep up to date with the latest scams that may affect you, or for advice if you have been caught out, please visit ActionFraud or “safefromscams” websites linked on this page.  ActonFraud is the UK's national fraud and internet crime reporting centre.

Inspection of Trading Premises

Businesses are inspected by Trading Standards under a range of legislation, from Animal Feedingstuffs to Weights and Measures. The frequency of inspection is dependant on the risks posed by particular businesses with, for example, manufacturers generally being inspected on an annual basis whereas some lower risk businesses may be subject to alternative enforcement strategies.

If you have a complaint or enquiry as a consumer, please contact CASIf you would like any information on Trading Standards, contact the Customer Service Centre to speak to a Trading Standards Officer.

Page last updated: 30 May 2017